GDPR Rights and Data Protection

Last updated: January 2025

Your Rights Under GDPR

The General Data Protection Regulation (GDPR) gives you specific rights regarding your personal data. As a data subject, you have the following rights:

Right to Access (Article 15)

You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and if so, to access that personal data and the following information:

  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients or categories of recipients
  • The retention period or criteria for determining the period
  • Your rights regarding your personal data
  • Information about the source of the data

Right to Rectification (Article 16)

You have the right to obtain the rectification of inaccurate personal data concerning you without undue delay. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to Erasure - "Right to be Forgotten" (Article 17)

You have the right to obtain the erasure of personal data concerning you without undue delay where one of the following grounds applies:

  • The personal data is no longer necessary for the original purposes
  • You withdraw consent and there is no other legal ground for processing
  • You object to processing and there are no overriding legitimate grounds
  • The personal data has been unlawfully processed
  • Erasure is required for compliance with legal obligations

Right to Restriction of Processing (Article 18)

You have the right to obtain restriction of processing where one of the following applies:

  • You contest the accuracy of the personal data
  • The processing is unlawful and you oppose erasure
  • We no longer need the data, but you require it for legal claims
  • You have objected to processing pending verification of legitimate grounds

Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where:

  • Processing is based on consent or contract
  • Processing is carried out by automated means

Right to Object (Article 21)

You have the right to object, on grounds relating to your particular situation, to processing of personal data based on legitimate interests. We will no longer process your personal data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms.

Rights Related to Automated Decision-Making and Profiling (Article 22)

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Data Controller Information

Data Controller: haganoplaygame.com

Address: 79 Innovation Street, Dresden, Germany

Contact Email: support@haganoplaygame.com

How to Exercise Your Rights

To exercise any of your rights under GDPR, please contact us using the following methods:

Email Requests

Required Information

When making a request, please include:

  • Your full name and email address associated with your account
  • Clear description of the right you wish to exercise
  • Any relevant details to help us locate your data
  • Proof of identity (if required for security purposes)

Response Timeframes

We will respond to your requests without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of requests.

Cookie Management

You can manage your cookie preferences and withdraw consent for cookies at any time:

Browser Settings

You can control cookies through your browser settings:

  • Block all cookies
  • Block third-party cookies
  • Delete existing cookies
  • Set preferences for specific websites

Cookie Categories

  • Essential Cookies: Cannot be disabled as they are necessary for site functionality
  • Performance Cookies: Can be disabled in browser settings
  • Functional Cookies: Can be disabled, may affect user experience
  • Analytics Cookies: Can be disabled or managed through browser settings

Consent Withdrawal

Where processing is based on consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

How to Withdraw Consent

  • Contact us directly via email
  • Adjust your account settings (where available)
  • Use browser settings to manage cookies
  • Request account deletion

Data Processing Lawful Basis

We process your personal data based on the following lawful bases:

  • Consent: For marketing communications and optional features
  • Contract: For providing gaming services and managing your account
  • Legitimate Interest: For improving our services and security
  • Legal Obligation: For compliance with applicable laws

International Data Transfers

When we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the European Commission
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes

Data Breach Notifications

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay, providing:

  • Description of the nature of the breach
  • Categories and approximate number of data subjects affected
  • Likely consequences of the breach
  • Measures taken or proposed to address the breach

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes GDPR. You can contact:

German Federal Commissioner for Data Protection and Freedom of Information

Graurheindorfer Straße 153
53117 Bonn, Germany
Phone: +49 (0)228-997799-0
Email: poststelle@bfdi.bund.de

Contact for GDPR Matters

For any questions or concerns regarding your GDPR rights or our data processing practices, please contact us:

We are committed to protecting your privacy and ensuring compliance with GDPR requirements. Our team will assist you with any questions or requests regarding your personal data rights.